Cookies Policy
Last Updated: July 2026
Cookies are very small text files that are placed on your computer, smartphone or other device when you access some websites on the internet.
Why We Use Cookies
This website, along with many others, uses cookies. Cookies let users navigate around sites and, when necessary, enable us to tailor content to fit the preferences of visitors to our site. Without cookies enabled, we cannot guarantee that the website and your experience of it are as we intended it to be.
None of the cookies we use collect your personal information and they cannot be used to identify you.
Types Of Cookies
The length of time for which a cookie stays on your device depends on its type. We use two different types of cookies on our website.
- Session cookies are temporary cookies which exist only while you use the website and are deleted when you close the browser. They help the website remember what you chose on the previous page, for example when booking our services.
- Persistent cookies stay on your device after you have visited our website. They help us identify you as a unique visitor, but do not contain information that could be used to identify you to another person.
How Rocket Rubbish Removal Uses Cookies
- In booking services to retain information between pages. Without cookies enabled, you may not be able to make a booking.
- On login pages, where a remember-my-login feature may save you from entering your username every time you visit the site.
- For webchat tools, to make sure text conversations are continuous and you do not have to repeat information if your internet connection is lost.
- For analytics, to understand how visitors use the website and the paths they take through the site.
Analytics Cookies
We use Google Analytics, which uses cookies to help us analyse how visitors use the site. You can find out more about how these cookies are used on Google's privacy information pages.
Cookie Details
| Cookie Name | Purpose | Expiry | Type |
|---|---|---|---|
| __zendesk_session | Maintains the user's live chat session across pages. | Session | Functional |
| __zendesk_mid | Identifies returning live chat users to offer seamless support. | 1 year | Functional |
| PHPSESSID | Preserves user session state across page requests. | Session | Essential |
| x_stripe_mid | Supports fraud prevention and payment security during transactions. | 1 year | Essential |
How To Control And Delete Cookies
If you want to restrict or block the cookies that we set, you can do this through your browser settings. The help function within your browser should tell you how. Alternatively, you can visit www.aboutcookies.org, which contains detailed information on cookies across a wide variety of browsers.
Cookies In Emails
As well as the cookies we use on our website, we may use cookies and similar technologies in some emails. These help us understand whether you have opened an email and how you have interacted with it.
- Web beacons are tiny, invisible images placed in emails to tell us whether you have opened them, how you interacted with them, which device you used and similar delivery information.
- Link tracking may be used where emails contain hyperlinks with unique tags, so we can understand which links have been clicked and improve future messages.
- Cookies may be set when you download images in an email or click on a link.
Making Choices About Cookies
If you do not want to accept cookies from our emails, you can close the email before downloading images or clicking links. You can also set your browser to restrict or reject cookies. These settings will apply to cookies on websites and in emails.
Please view our Privacy Policy for further information.
Contact Information
If you have any questions about this Cookies Policy, please contact us: